FAQ

Hello CHACHA! Welcome to our Frequently Asked Questions section. We hope you find these FAQ’s helpful, however, if you don't find the answers to your questions listed below, please feel free to send us an email at my.chafu@gmail.com !

Q: DOES CHAFU HAS A PHYSICAL STORE?

A: No, CHAFU is an online store. We do not have a physical store, however we do have authorized partners that selling our products offline. 

Q: DO I NEED TO HAVE AN ACCOUNT TO ORDER?

A: No, you can place an order as a guest. But, there are some perks if you have an account with us:

• Quick Checkout Processes

• Easily view your order status and order history

• Receive updates detailing our new releases and special promotions

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?

A: We accept Manual Bank Transfer, Mastercard, Visa, Debit Card, Credit Card, FPX, Touch&Go, Do initiate check out to see more payment methods.

Q: WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

A: If something is missing, please contact us immediately via Whatsapp or Email.

Q: WHEN WILL MY ORDER BE PROCESSED?

A: Orders placed from Monday to Friday before 4PM will be processed within same day. Please anticipate potential delays on Saturdays, Sundays, and public holidays.

Q: HOW LONG DOES SHIPPING TAKE?

A: Typically, shipping within Malaysia takes approximately 2-5 working days. However, please note that the delivery time may be influenced by the current shipment volume of our courier partner.

Q: DO YOU SHIP INTERNATIONALLY?

A: Currently we only provide international shipping to Singapore. Only for orders made through Whatsapp and Payment via PayNow / PayLah. 

Q: IS CHAFU PRODUCTS CONSIDER MEDICINE?

A: No, CHAFU products are under Malaysia NPCB General Claim that promote health well being, but not serve to treat or prevent aliments. 

Q: HOW TO KNOW IF I AM NOT SUITABLE TO CONSUME CHAFU PRODUCTS?

A: Please consult doctor if you are on medication, pregnant or nursing.